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Counseling Services’ ResilientU relaunches on new, improved platform

February 12, 2024
By: Deborah Alvarez O'Neil

The university’s ResilientU teletherapy program for students is relaunching this month with a new partner and a streamlined, easy-to-use platform.

Through a new partnership with UWill, a leading mental health platform for colleges around the country, ResilientU provides degree-seeking undergraduate and graduate students with a variety of free mental health and wellness support services, in addition to the comprehensive in-person services provided by Counseling Services. Students can access ResilientU through the Counseling Services website.

ResilientU offers:

  • Free, 24/7/365 confidential emotional support line that can be used in times of crisis. The new phone number – 833-646-1526 – goes into effect Feb. 15. Until then, the existing support line 833-434-1217 remains active. When students call the support line, they are connected directly to a licensed counselor. Students studying abroad can also call for support.
  • Three free teletherapy sessions with a licensed therapist. Students with a preference for racial, linguistic or gender identity can be matched through ResilientU’s large network of counselors.
  • On-demand wellness programming including yoga and mindfulness
  • Free access to Headspace, a mindfulness and meditation app

Worcester State Counseling Services introduced ResilientU in November 2022 as a pilot program to expand access to student mental health support. Even before the pandemic, college students everywhere were facing growing mental health challenges. A 2023 Healthy Minds Study showed that 79% of Worcester State students felt that emotional or mental difficulties had hurt their academic performance. Polls and research have demonstrated that emotional stress can impact students’ ability to stay in school and graduate from college.

“To date, ResilientU has proven valuable for students,” said Laura Murphy, Worcester State’s associate dean of health and wellness and director of counseling. “We are really pleased to continue to be able to continue to offer teletherapy services for students with a new improved platform. ResilientU is one of the ways Counseling Services is providing students with the tools and support they need to succeed at Worcester State.”



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